Better Data and Technology Tools. Better Services. Better Outcomes for Vulnerable Children and Families.
The lack of data and technology tools should not get in the way of improving services for the most vulnerable children and families in our communities. Yet, that’s exactly what is happening. Social service providers do not have the technology or tools they need to optimize their work with the children and families they serve. If we can empower social service providers with innovative technology, tools and powerful data, services will be enhanced, which ultimately means that outcomes for children and families will be improved.
Oliver is a new technology solution that will help child welfare and runaway and homeless youth social service providers streamline very time-consuming business processes within their organizations – comprehensive data collection, workflow management, and data analytics and reporting. Spending less time within these areas allows them to spend more time with the clients they serve. Ultimately, this allows the people doing the work to deliver more personalized client care through efficient and effective services.
Modern technology allows us to understand and use data more than ever before. Today, businesses use data to increase sales, attract new talent, and find innovative ways to deliver higher quality products in an efficient manner. So why aren’t we using it more to improve the lives of vulnerable children and families in our communities?
It’s largely because social service providers lack the resources and technology to efficiently collect, analyze and report data. We know that some don’t even collect data, but for those that do, their service management systems are often outdated, closed off from other partners working with the same clients, and do not have a feedback loop that allows them to assess how and if their services are working.
But we want actionable data to get into the hands of the people who need it. Oliver will do just that. Plus, it can be used across all social services to improve the overall service array and provide a more holistic picture of the clients they serve.
How will this improve lives?
Improving Services in the Child Welfare System.
As part of a case plan created by a social worker, families are assigned different services to help bring their family back together. When a family is successfully reunified, it is impossible to know which of the services they received were the most effective. If there was a solution that tracked services for all families interacting with the child welfare system, we could analyze the data and hone in on which services have the best outcomes and are most cost effective. In turn, the limited resources available can then be directed to the most effective services, which would ultimately improve outcomes for even more families.
Providing Homeless Youth Providers a More Complete Picture of their Clients.
Many young adults bounce from one homeless service to the next. One might have dinner at the local soup kitchen a few nights a week and receive job skills training once a week. Over the course of a week, youth can easily interact with about 2-5 youth homeless organizations. But since most of these organizations don’t have shared data systems, we can’t fully understand all of the services they receive. If the organizations had a shared data system, they could better understand their clients’ behaviors and work together to optimize service plans that get youth off the streets quicker.